UPDATE: CCSE Pandemic Preparedness

With the growing concerns surrounding the coronavirus, CCSE Federal Credit Union assures our members that we are monitoring the situation as it develops. The safety of our staff and members is our top priority. We have taken several measures to insure this:

Safety Standards

LOBBY OPERATIONS:

CCSE has suspended Lobby Operations (including our Coin Machine) until further notice.  We are conducting all deposit transactions at our Drive Thru Windows at both locations.  We have a daily limit on cash withdraws of $2,500 per day.  Our ATM machines allow $500 per day at both locations.  Your direct deposits, automatic payments, debit card transactions, etc. will not be affected by the lobby closure. 

LOAN OPERATIONS:

You can apply for loans online or call our office during normal business hours to apply over the phone.  We can also mail you an application.  We can complete the entire loan process using secured email.  We have developed an Emergency Skip Pay A Pay plan as well as an Emergency Interest Only payment plan to help our members during this uncertain time.  Please call our Loan Department for more information.  We have also reduced our loan rates on all our loan products

Proactive Response

CCSE has a Pandemic Preparedness Plan in place. We are prepared to operate the credit union with suspended Lobby Operations, if necessary, for an extended period of time.  We update our website regularly to keep the membership informed of any changes that may occur.  We also update our social media sites.  We have staff members that can work remotely if necessary.   We are using protective gloves to handle all money and Drive Thru tubes.  We are disinfecting our offices daily and weekly.  We sanitize our ATM machines twice daily.  We ask our members to use hand sanitizer before and after visiting our Drive Thru’s or ATM’s to help prevent the spread of infection.

REMOTE SERVICES:

CCSE has several remote services to connect to us at any time: 

  • ATM’s at both branch locations
  • Night Drops at both locations
  • Remote Deposit Capture
  • Online Loan applications
  • 24/7 Online banking access
  • Secured email loan closings
  • Secured operational document delivery
  • Staff email directory available online.  Staff direct phone line directory available online.
  • Co Op ATM Network (off site ATM’s) surcharge free to our members
  • Facebook and Twitter accounts to message our office. 

Members can always contact our offices during normal business hours at 716-945-5340 or by email at info@ccseonline.com; you can also contact us through social media on Facebook. We will continue to stay on top of events as they unfold and will keep our membership updated.

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